# Contact

> Write to support@amodb.dev for anything about your account, keys, payments, errors or the data. One address covers support, billing, privacy and abuse reports. Include your account email and, for API problems, the request path without your key, the UTC time and the HTTP status. Never send your full API key.

## Email

<support@amodb.dev> is the one address for support, billing, privacy requests, data corrections and abuse reports.

## What to include

| Topic            | Details that help                                                               |
| ---------------- | ------------------------------------------------------------------------------- |
| API errors       | Request path and query without the key, time in UTC, HTTP status, response body |
| Keys             | Your account email and the key label or its first 8 characters                  |
| Billing          | Your account email and the order id from Account, then Billing                  |
| Data corrections | The endpoint and id, the field, the wrong value and the right one with a source |
| Privacy          | Your account email and what you want to see, change or delete                   |

Do not send your full API key or your password. We never ask for them.

## Before you write

- Check [status](https://amodb.dev/status/) for the health endpoint and the signs of an incident.
- Check [errors](https://amodb.dev/errors/) for what each `status_code` means.
- Check [rate limits](https://amodb.dev/rate-limits/) if you see HTTP 429.

## Operator

- Name: amodb
- Country: Moldova
- Email: <support@amodb.dev>

## Related pages

- [Status](https://amodb.dev/status/): How to check whether amodb is up: the public health endpoint, the error codes that point to an incident, and how to report a problem with the details we need.
- [About amodb](https://amodb.dev/about/): amodb is a small, paid movie and TV metadata API with TMDB v3 and OMDb compatible endpoints in 14 languages. Who runs it, how it works and what it promises.
- [Refund policy](https://amodb.dev/refunds/): amodb payments are final. We refund by hand only when the service was not delivered, for example a plan that never activated or a double charge for one order.
- [Privacy policy](https://amodb.dev/privacy/): What amodb stores about you: email, password hash, key hashes, daily usage counts, request IPs and orders. No ads, no trackers, one session cookie. Your rights.

Updated: 2026-10-18. Source: https://amodb.dev/contact/